Shipping
US domestic shipping
We utilize USPS for almost all shipping matters. Depending on the weight of the order we may use other carriers to handle your order. Most products have flat rate shipping depending on the weight of the order.
International shipping
For international shipping, we will only use USPS services. There will be a flat rate, but this depends on the country and customs. McCrae is not responsible for extra fees for items to clear customs, this responsibility falls onto the customer.
Returns
Return Cost
Almost all returns will be free of cost if the product is unopened from its original packaging. McCrae is not able to reuse opened packages. If an order is of a certain weight and needs a larger shipping box, a small fee may be charged for us to get the items back in our warehouse.
30 Days to Return
You have 30 days from the moment your shipment arrives, not when payment of the order has been received. Most of our items are printed on demand, so the time for them to reach you may be more than half the time of the return window.
Returns and Exchanges
To initiate a return, please contact us by filling out a form in our contact page below. Please allow up to 48 hours for customer service to respond. If our response time delays the 30 day return window, we will honor the return.